McKinney's Appliance Center Reviews

We ordered a dishwasher from Home Depot, but Home Depot unilaterally changed the delivery date to two weeks, not one. So I cancelled and went to McKinney's, recommended by our daughter and her in-laws. BAM. We had a NY Times Wirecutter-recommended Maytag dishwasher in our kitchen, for less money, in four days. Aaron and Evan, who delivered the machine, showed wonderful care and were fun to talk to! Like many people I had a notion that local merchants could be good, but pricey. Forget that: Order your Maytag dishwasher (a Whirlpool product highly recommended by our appliance repair guy) from McKinney's. I'll be back when it's refrigerator time...

R. Bruce Magee 8/2/2023

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I've been doing business where th McKinney's since 1997. They're always willing to match prices at Lowe's and Home Depot. The big difference, is, at McKinney's their after sales support. I did make a mistake ONCE, and purchased a new refrigerator from Lowe's. Boy did I make a mistake. It turned out, that once out of warranty, that manufacturer didn't service their out of warranty products in Thurston county. McKinney's would have told me up front to choose a different manufacturer. Lesson learned. In the last few years, including just 2 weeks ago, I've purchased from McKinney's, a new washer and dryer, double wall ovens (the old ones purchased from McKinney's lasted 20 years) and my new dishwasher that was installed two days ago, and I got the new dishwasher at a great sales price. The old dishwasher was purchased from McKinney's in 1997!  With every purchase, delivery, installation, and haul out of the old appliance the experience has been perfect.

Kathryn A. 5/11/2023

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Mckinney's is the best place to get appliances. I've gotten every appliances here. They have great prices, quality products and great delivery. They truly care about what you need and want. Their knowledge about the products is great. They cared about what I wanted and answered any questions that I had. Quick delivery and set up. They gave me a call about a week later to see how it was working and if I needed anything. Thanks for everything

Marianne C. 5/8/2023

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We bought a new refrigerator here a few weeks ago, and everyone was lovely. It was delivered promptly, it works great, we have zero complaints. Fingers crossed none of our other appliances need replacing, but if they do this will be our first and only stop.

Leslie Sherman 3/10/2023

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I have gotten years of quality service from McKinney,s.

Steve Brooks 3/17/2023

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Great local appliance store. Nice selection and friendly knowledgeable staff.

Dieter Jacobs 2/24/2023

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Knowledgeable salespeople and low pressure sales. Very pleasant shopping experience.

Woosi Wildwood 1/4/2023

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Rob and Nathanael were rock stars today as always. Mckinney's is and will always be my place to go. Thanks again for all of your help today guys. Great deal, great service and always support our local small businesses.

Chris Levesque 12/31/2022

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Great doing business with a long standing local appliance store. Got all the appliances I needed to rehab a rental. Quick, efficient, knowledgeable, trustworthy. Thanks.

wendy Freeman 12/18/2022

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We recently purchased all brand new appliances from McKinneys in Lacey and they were helpful, kind and flexible on the delivery date and time to accommodate our remodel. Brian was super awesome in helping us get the appliances we wanted and the two gentlemen that delivered the appliances late on a Friday were so friendly and went above and beyond in getting the refrigerator into our house. They had to take the doors off the fridge to get it in then put it all back together once inside. Everything works great and was delivered with care and in excellent condition! Highly recommend this business!

Jamie Doughty 11/21/2022

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Over the years, we have gotten all of our appliances from McKinney's. Excellent customer services. Their parts department always seems to have the part I am looking for and the times they had to order a part, it comes in a couple of days. Good people, good service. When I wanted to change our downdraft range over to gas, the salesman told me of a product that was $450 cheaper then the one I thought that I wanted. It fit perfectly.

Daniel Whitehouse 6/15/2022

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So the dryer that came with this house we just bought died & after some research, I decided to spend a little more to get a better quality machine (Speedqueen) that didn't have a bunch of unnecessary gizmos or electronics. The sales staff here were super quick to respond to email inquiries, got us the exact models we desired, &shipped them out right away, delivering exactly one week later. The delivery guys got here when they said they would (I dislike things being late or waiting for things so it was nice that they were actually a few minutes early), they were extremely polite & professional & quick & had my new washer & dryer installed in minutes. They even went out of their way to do a doublecheck to ensure everything was connected properly. As Mr Burns says, excellent! So next time I need an appliance, I'll be going to these guys first. Shop local!

DarthReviewer D. 6/7/2022

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Shopped around at the usuall stores, Best Buy, Home Depot, and Lowes. They all had the same appliances and within the same price range. What they didn't have, was any in slate gray or in stock, and stated it could take up to 6 months for delivery. None of the sales people knew very much about any of the appliances which was not helpful. We decided to check out McKinney's in Olympia. Ron was fantastic. He was very knowledgeable, answered all our questions, gave us several options, emailed us estimates on 2 different appliance packages. Perk, all the appliances in both estimates were in stock and available for delivery within days. Long story short, our remodel took 9 months longer than expected. McKinney's held onto our appliances for 4 months and delivered within 5 days. The young men that delivered, were fantastic. They took care not to damage anything, answered all our questions, made sure we knew where all the manuals were located, and swapped out our range plug for the appropriate type. We will be doing business in the near and far future. Highly recommend.

Great White-Shark 6/2/2022

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We bought a GE dishwasher two weeks ago, at McKinney's. Super nice Salesman, answered all our questions honestly. They had the one we picked in stock !!! Great delivery and installation by their selected Local Installer, in the same week !The GE Dishwasher is quiet and does a great job ! McKinney's took the stress out of purchasing a new appliance, we will go back to them, next time, we need a new appliance - FOR SURE !!Forget about Big Box stores and BIG headaches !!

Peter Moore 3/13/2022

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Just purchased a washer and dryer from them. Great customer service. They had it in stock and loaded it in our truck.😀

Lisa Cress 2/6/2022

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Always good to shop here. The staff is thorough in finding out what you want, making recommendations and doesn't pressure their customers.

Anita Thomson 2/5/2022

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The staff were super friendly and helpful. They had what I needed in stock and were able to deliver and install it the same day! Everywhere else I'd looked weren't able to deliver for 2-4 weeks.

Elicia Schopfer 1/2/2022

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As butcher and hunting season were in full swing I realized I desperately needed a new freezer and had my heart set on an upright. Mr. McKinney informed me on how frost-free freezers work and how they can effect meat long term and actually talked me from a $900 upright to a $600 chest freezer. If a salesman is willing to get you to spend less for something that better suits your needs I'm inclined to do more business in the future. Staff was friendly and I felt no pressure to make a purchase. 10/10 would recommend and buy again.

Matthew Vetter 12/10/2021

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DECEMBER 2021.  Our refrigerator broke.  We thought it would take months to get one.  We asked our appliance repair man which brand to buy and checked reliability ratings on-line.  We narrowed it down to two GE models...JEFF at Mckinneys walked us right to both models.  He knew the specifications and answered our questions.  Their price was better than box stores.  We were expecting a long wait for delivery - it was the next day!  The delivery guys we're on time and did an excellent job.  Installation/removal was smooth and trouble free.  This is an excellent appliance store, huge selection.  They know the products they sell, provide excellent customer service, and they even called after installation to make sure we were satisfied. THIS SHOULD BE YOUR ONLY STOP WHEN SHOPPING FOR APPLIANCES

North W. 12/9/2021

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Needed to replace our washer. Looked at Lowes / Home Depot, but the customer service there was abysmal. Went to McKinney’s on a neighbor’s recommendation, and am so happy we did. Rich D did a great job listening to our needs and showing the products that best met those needs. Pricing was the same as the big box stores.McKinney’s was able to deliver the washer in 3 days. Our delivery experience was exceptional - on-time, professional and polite.

Michael Maddox 10/22/2021

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Straight forward, no hovering, no pressure, honest brand feedback, knowledgeable enough to compare models and had our chosen item in stock. Walked out with a receipt and list of recommended installers. Done. Thank you for making this so easy!

Heather Hinchley 10/15/2021

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Way more helpful than the big box hardware store employees. Didn't try to sell us on anything that was unnecessary, was an easy fast process.Our last few experiences at the orange and blue themed hardware stores have been fairly negative with rude employees, or not receiving services / accessories we paid for then had to fight to get refunded for.

connor cornell 7/31/2021

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Great service. They made it so easy to pick out my entire appliance package.

Stacy McIntyre 7/31/2021

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Perfect transactions, from Mike in sales, to the on-time delivery, and the great guys who handled the installation, test wash and removal of old washer. All were very courteous and professional. Any appliance purchases from now on will be from McKinney's, period! Thanks guys!!!

Bill S. 6/2/2021

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Bought our second GE dishwasher from McKinney's. Great discount. Also bougbt our Maytag washer dryer several years ago.

James Hanson 5/4/2021

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The customer service for this business was so outstanding.  I thought my washer was dying and went there to look for a new washer. The sales man started asking my questions about my washer and determined that it needed a $6 part and took me to the service desk and the tech told me how to take the wringer off and bring it in. I got it off and took it to them, he changed out the "dogs " and only charged me for the part $4.30. As long as I live in this area I will only shop at McKinnys for appliances.  Pamela

Pamela C. 3/8/2021

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Very helpful i had an emergency and they were able to handle it for me the same day. Always quality service.

Charles Gallagher 3/17/2021

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My refrigerator died and I needed one quick! I had called and talked with Brian Olson and explained what I was looking for. By the time I showed up at McKinney's, Brian Olson had already done a stock check for what he had in store and delivery dates and times. I had my new refrigerator the next morning and it was a great experience.

Brian Crawford 3/2/2021

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Needed a new fridge for my grandparents and the service at McKinney’s was amazing! They went out of their way to do same day delivery and the two men who installed the fridge were awesome! Highly recommend shopping here!!

K B 1/19/2021

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This place has great service and great prices. They're super helpful with whatever your needs are. They deliver and take your old appliance away, which is a huge help.

Raychel Schultz 3/15/2021

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A friend recommended this place after my order from Home Depot was once again was pushed out further. I needed a dryer and wanted to be able to take it home that day. Ron greeted me and showed me what he had in stock. At no time was there high pressure to sell me anything. He gave me space and I was able to call and talk options with my husband without him hovering. This I appreciate!!  I drove away with a new dryer that very day!  Never again will I use Home Depot. Can't believe I just found out about this place!

Samantha S. 1/18/2021

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Absolutely love my refrigerator. After looking at the big box stores with no luck finding what I needed, I drove down to Olympia. The customer service at McKinney's was incredible. It only took a few minutes to find the fridge I wanted. Their selections were like no other store I visited. Delivery was faster than any other options available. I have converted to only shopping for appliances here in the future.

tim russo 12/9/2020

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McKinney is my solid fallback store. The best alliances and all the parts to keep them working. Everything I have purchased here is long lasting. Say what you will about discount stores, McKinney is where you go when it has to be right! And they give you time.

Mark Rhodes 12/5/2020

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I've had to replace all of my appliances in my house over the years. From the new washer and dryer when I bought the house in '02 to the over the range microwave upgrade yesterday. I usually shop around but always wind up buying at McKinny's. They have A great selection, price's are on point and the service is always great.

Eric Nordstrom 11/29/2020

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I purchased a new washer and dryer from Colby at McKinney’s and had a wonderful experience. The dryer was back ordered the day I shopped, but Colby kept me apprised of the status and contacted me ASAP when it was received to set up delivery. The delivery team was great-respectful of my home, time, and new appliances. They got everything connected, verified they were working, and gave me maintenance tips. I wouldn’t hesitate to return for any future purchases.

Katie Teague 10/29/2020

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I'm not sure how these guys could ever get anything less than a 5 star review - needless to say the first time using them was amazing. Went in because they are near my house and - especially with Covid - wanted to support local biz. Showroom was clean and nice. Guy I spoke to on the phone wasn't there so I dealt with another guy. Sometimes in sales that can get nasty but not here - smooth sailing. I ordered a washer and dryer that were VERY out of stock everywhere and they couldn't give me an exact date but said they would keep me informed. I just assumed I wouldn't hear until install but Jeff called like clockwork once a week to give me an update, even if just to apologize and say they were trying. They arrived much earlier than expected which was great and scheduled the install. Brian and Eli showed up to install and were amazing. Masked up and very careful and dealt with me wanting everything to be level and perfect (worst customer ever). I was missing a part that I needed for the gas line (my fault) and THEY OFFERED TO COME BACK ON THEIR WAY HOME TO FINISH!!  There would have been no way for me and the wife to deadlift that 300lbs beast of a washer 16 inches up, so this was amazing. I've never heard of a delivery service doing this before. Seriously awesome customer service all the way around.  Great work Jeff, Brian and Eli.

Brandon B. 9/14/2020

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After comparing prices at Lowe's and Home Depot I saw that McKinney's had the best price for the range we needed. I called and spoke with Mike. I told him what we were looking for and he told me they had the type we wanted. He explained the delivery and was really awesome because they added a cord at no additional cost. We weren't too picky about the delivery date and the cost for delivery was less than the other stores I researched. When they dropped off the range we recieved a courtesy call about 20 minutes ahead of time. The delivery people had masks on and took great care with bringing the range in our house and removing the old one. They got it set up and even cleaned the smudges off of it. I love it and it is so nice to have a range that is working perfectly!Mike called about a month later to follow up and see if we were happy with our range.I HIGHLY recommend shopping for an appliance at McKinney's for the following reasons:Helpful salespeople Great prices Low delivery fee They take your old applianceGreat care when it's delivered Very nice delivery people ***I never set foot in the store. I did the order over the phone which I was very nervous about, but I am very happy with our new range.***

Christina Loomis 8/15/2020

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They got me a new fridge replacing mine that died over the weekend. They followed up to make sure I was pleased, after delivery of the new fridge.They are a quality, customer oriented, company. I will not hesitate contacting them again when a need arises.

Robert Lloyd 8/6/2020

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This location was referred to me by a friend who has yet to steer me wrong! I walked into this location and immediately felt like family. The staff exceeded my expectations. I was given an unbeatable price for delivery and installation. I walked in on a Wednesday and they had my new appliances delivered, installed and ready for use by Friday afternoon. The two gentleman (I wish I remembered their names) who did the installation were unbelievably professional and proud of their work. Stand up folks!The last washer and dryer set I purchased was through a big-box store and it was a nightmare. I was really dreading this whole process but from start to finish, the McKinney's staff made it a breeze. I definitely won't make the mistake of going anywhere other than McKinney's for my future appliances!Thank you!

Madison Mehalko 8/3/2020

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One of the best and most informative appliance stores, salesman will work with you and delivery guys are respectfully 1000 percent recommend

Nathanael Scott 6/13/2020

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Good product. Good sales staff. Purchased a new Whirlpool fridge.

Tony Calip 6/28/2020

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Very helpful, friendly sales person explained the finer points of refrigerators. He gave me a clear understanding of what features to look for and the qualities of a better made model. Reasonable prices, too.

Kirsten Winter 7/16/2020

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People know their product. They're friendly, courteous and helpful

Ron Schnell 7/8/2020

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